1. Digital purchases
Our products are digital files supplied shortly after payment. They cannot be physically returned. When you request immediate delivery and download access begins, an ordinary cancellation or withdrawal right based only on change of mind may end or be limited. This policy does not restrict any mandatory right under applicable consumer law.
2. Cancelling before digital access
If you placed an order by mistake and digital access has not been supplied or used, contact us immediately. We will cancel and refund the order where technically and legally possible. We cannot promise cancellation after the file has become available to the account or downloading has begun.
3. Problems we will investigate
Please contact us if you experience a duplicate charge, receive the wrong product, cannot receive access after reasonable troubleshooting, or find that a file is corrupted, incomplete or materially different from its listing. Include the order number, product name and a clear description or screenshot of the issue. Do not send passwords or full card information.
4. Remedy
We will first provide appropriate download help, restore access, redeliver the correct file or supply a corrected replacement where that can reasonably solve the issue. If the problem cannot be corrected within a reasonable time, or applicable law gives you a refund right, we will approve a full or proportionate refund as appropriate.
5. Requests that are normally not refundable
Subject to mandatory law, we normally do not refund because you changed your mind after access began, did not read the listing, bought an incompatible format that was clearly disclosed, lack the software or equipment stated in the listing, dislike normal screen-to-print colour variation, or no longer need the product. We also cannot refund a product merely because a secure link expired; contact us and we can verify the order and restore reasonable access.
6. Request period and procedure
Contact support@shadowherocrafts.com or use the Contact page as soon as possible, preferably within 14 days of the order. A shorter request period will not override a longer mandatory legal right. We normally reply within two business days and may request information reasonably needed to verify and diagnose the claim.
7. Approved refunds
An approved refund is returned to the original payment method unless law or the payment provider requires another method. We initiate it promptly after approval. Banks and payment providers commonly take 5–10 business days to display the credit, but timing is outside our control. Any payment-provider or currency-conversion difference is handled according to that provider’s rules and applicable law.
8. Memberships, when available
You may cancel an active membership to stop future renewals. Cancellation normally takes effect at the end of the paid cycle, and unused selections have no cash value. A renewal already processed is treated under the digital-content rules above, except where law or a clearly stated trial or guarantee provides otherwise.
9. Chargebacks and statutory remedies
Please contact us first so we can investigate quickly, without limiting your right to contact your bank, payment provider, consumer forum or regulator. Fraudulent claims, duplicate recovery or misuse of the dispute process may lead to account restriction and evidence being supplied to the payment provider.
10. Contact
Customer care: support@shadowherocrafts.com · 0000000000(Coming Soon...). Grievances may be escalated to Brijesh Yadav at support@shadowherocrafts.com.